Cancellations & Returns
Returns
Feel free to reach out to us regarding any issues or questions about returns, as we prioritize customer satisfaction. It's important to note that many of our products require significant effort to deliver, and we need to recover these costs unless the error is on our part.
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Returns will incur a restocking fee, which varies depending on the items and manufacturer. Typically, this fee ranges from 15-25%, but certain products may have higher fees due to vendor agreements and shipping expenses. For specific inquiries about restocking fees, please contact us.
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Before returning any items, ensure you have prior approval by contacting us for a return authorization. Requests for returns must be made within 14 days of receiving the merchandise, and all items must be returned within 14 days once approved. We can provide return packaging and instructions if needed to ensure safe shipping. Customers are responsible for damaged products if improperly packaged during return.
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Individual Product Orders
Please inspect all products for damage before attempting to use them. You are responsible for test fitting wheel only orders to the vehicle before having tires mounted. Once tires have been mounted, we are unable to take them back even if there is a fitment problem. Tires with mileage on them cannot be returned.
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Package Orders
For package purchases, you are responsible for test fitting before driving on any products. Once wheels/tires have been mounted on the vehicle we are not able to accept a return. If you have any concerns about fitment, simply share those concerns before you place your order and our experts will work with you to get a perfect fit! Due to the fact we move quickly, it is important to notify us immediately if you have concerns.
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Accessories
Accessory items being returned CANNOT have been installed or attempted to be installed. If we receive a return that shows signs of installation, we will not be able to accept the item and will be returned to the sender with no credit being issued.
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Cancellations
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Please reach out to us for any order changes or cancellation requests and we will work with you to adjust your shipment. Our processes have been optimized to have your order completed and shipped as quickly as possible which means your order may be further along in the pulling and packing process than you might expect. All cancellations may be subject to a restocking fee, unless the mistake is ours.
Any cancellation may carry a restocking fee that is dependent on the items ordered as well as the stage the order is in at the time of cancellation. If the cancellation request is received within 24 hours from the time of purchase, these fees may be waived. The restocking fee is typically around 15-25% but, due to vendor contracts as well as shipping and handling expenses, some products can carry a higher restocking fee once processing has begun; please Contact Us for any questions.
My order arrived with shipping damage. What should I do?
Upon delivery or pick up at a local terminal, be sure to inspect the complete wheel and tire package BEFORE signing any documents! If damaged, be sure to make FULL NOTES on documents (Bill of Lading) BEFORE SIGNING and accepting shipment. Do not install any damaged items if you would like to exchange them for replacement products. We do everything in our power to securely package everything before shipping but, due to the size and complexity of shipping large packages across the country, damage can sometimes occur and it must be noted with the shipping courier before signing and accepting the shipment. Damage caused by the shipping courier qualifies you for a replacement and/or credit only if all damage is noted with the courier before signing the documents (Bill of Lading). If the damage is not noted upon receipt, this alleviates all liability of the courier and we must open a damage claim and see it through to completion before reimbursement (if any) is allotted for the damages. Reach out to us using the Contact Us Page (topic Order Support) with your invoice number and pictures of the damage so our team can help you out.
Do you guarantee fitment?
Fitment is what we are ALL about here at ESF! Please make sure you reach out to us via chat and speak to one of our fitment ethuist with your Year, Make, Model, and suspension setup so we can make sure you get the perfect fitment for your Euro spec car.
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Check out the instructions on how to perform a proper test fit here.
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Fitment is the responsibility of the Customer. If you don’t know, PLEASE ask.
Many of our customers go beyond the “conservative” fitment offered by manufacturers and “guaranteed” by our competitors. They are doing this by making modifications and trimming plastic, and sometimes metal, to make the wheel/tire combo fit.
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For this reason, we fill the order as you have placed it with the assumption you will make the appropriate modifications to fit the wheel/tire combo.
It is important that you provide accurate vehicle information such as year, make, model, and version (when applicable) so that we can verify the bolt pattern of your wheels as well as select the correct TPMS and lugs. We guarantee the correct fitment of the bolt pattern and functionality of TPMS, and lugs.
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If you have questions or do not know the proper fitment on lowered, bagged, or even stock applications - please visit our Contact Us Page so that we may make our best recommendation for what should work. In some cases, minor trimming will be needed to accommodate oversized tires or wide / high negative offset wheels. Additionally, we cannot guarantee fitment on custom drilled wheels, but should the manufacturer make a mistake - we’ll help broker a solution. Some vehicles or applications may not apply. In those cases, we’ll tell you before you purchase.